Pharmacy Phone & IVR: Best Practices for Improving Efficiency and Patient Experience
Natalie Wilcox VP of Marketing Operations
Lisa Malik Regional Director, Pharmacy Sales
Are you struggling to balance call volume and quality patient care?
Join us as we explore ways to manage call volume and better support your team all while reducing wait times and improving your patients’ experiences. From tips on leveraging your phones and equipment effectively to making the most of your IVR functionality – we’ll help you free up time so that you can focus on providing the best patient care possible.
During this session, we chatted about:
Creating a strong foundation for efficient telecommunications
Crafting engaging IVR greetings and user-friendly menus
Leveraging your on-hold messaging to promote products and services
Utilizing your IVR after-hours to support patients around the clock
Get access to these actionable strategies for creating an efficient telecommunications setup that will unlock a new level of productivity at your pharmacy.
